1. Introduction

Aether Techno Solutions (“Aether”, “we”, “us”, “our”) respects your privacy and is committed to safeguarding the personal data you share with us. This Privacy Policy describes how we collect, use, store, disclose and protect your personal information when you visit our website www.aethertechno.com, communicate with us, or use our products and services.
This Policy is prepared in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), India, and other applicable Indian regulations.
By accessing our website or providing your information, you consent to the practices described in this Policy.

2. Definitions

“Personal Data” means any data about an individual who is identifiable by or in relation to such data, as defined by the DPDP Act.
“Data Principal” refers to the individual to whom the personal data relates.
“Data Fiduciary” refers to the entity determining the purpose and means of processing personal data. Aether Techno Solutions acts as the Data Fiduciary.
“Processing” means any operation performed on personal data including collection, storage, use, disclosure, transfer, or deletion.
“Consent” means freely given, specific, informed and unambiguous indication of your agreement to the processing of your personal data.

3. What Personal Data We Collect

We collect only the data necessary for our business operations, service delivery, and compliance obligations.
A. Data You Provide Voluntarily

Name
Email address
Phone number
Company/Organization name (for B2B enquiries)
Designation
Postal/Billing address
GST details (if applicable)
Content of messages, enquiries, or quotations you send us

B. Automatically Collected Data

IP address
Browser type, version and device information
Pages visited, time and date of visit, and referral source
Cookies and similar tracking technologies

C. Transactional/Service Data

Purchase orders, invoices, delivery details
Customer support interactions

4. Purpose of Processing

We process your personal data for:

Enquiry responses, quotations, and service requests
Supplying products, solutions and after-sales services
Contract execution and business records
Customer support and technical assistance
Service-related communications (updates, warranties, AMC reminders)
Website performance, security, and user experience improvement
Internal audit, fraud prevention, and legal compliance

5. Legal Basis for Processing

Legal bases include:

Consent
Contractual necessity
Legitimate business interest
Legal obligations

6. Consent & Withdrawal

You may withdraw consent anytime by contacting us at info@aethertechno.com. Withdrawal does not affect prior lawful processing.

7. Data Sharing & Third-Party Disclosures

We do not sell or trade personal data. Data may be shared with:
A. Service Providers: cloud hosting, email platforms, logistics partners, payment processors, IT support providers.
B. Government Authorities: only upon lawful request.
C. Business Transfers: during mergers or acquisitions.
We do not transfer personal data outside India unless permitted by DPDP Act or with explicit consent.

8. Data Storage & Retention

Retention periods:

Enquiries: 12 months
Customer & transaction data: 8 years (as per Indian tax laws)
Marketing data: until consent is withdrawn
Data is stored on secure servers located in India or permitted jurisdictions.

9. Data Security

We use SSL/TLS encryption, access controls, authentication mechanisms, monitoring, malware protection, and periodic audits. In case of a breach, users and authorities will be notified as per law.

10. Rights of Data Principals

Under the DPDP Act, you have the right to:

Access
Correction
Deletion
Withdraw consent
File grievances

11. Cookies & Tracking Technologies

We use cookies for functionality, analytics, preferences, and security. Disabling cookies may affect website performance.

12. Children’s Data

We do not knowingly process data of individuals under 18 without guardian consent.

13. Grievance Officer & Contact Information

For concerns, complaints, or data requests:
Grievance Officer
Aether Techno Solutions
Email: info@aethertechno.com
Phone: +91 40 49513649
Address: 1005, Raheja Vistas, Road no. 12, Industrial Development Area, Nacharam, Hyderabad, Telangana, India – 500076
We will respond within legally mandated timelines.

14. Changes to This Policy

Updates may occur based on legal or operational changes. Revised versions will include updated dates. Continuing usage indicates acceptance of changes.